IoT Systems Inc. complies with the EU-U.S. Privacy Shield Framework and the Privacy Shield Principles regarding the collection, use, and retention of personal information transferred from the European Union to the U.S.
Under the Privacy Shield Framework, IoT Systems Inc. is responsible for the processing of personal data it receives from the EU and then transfers to a third party acting as an agent on its behalf. We remain liable in accordance with the Privacy Shield Principles if third-party agents that we engage to process such personal data on our behalf do so in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage. IoT Systems Inc. will share your personal information with third parties (i.e., vendors whose services IoT Systems Inc. uses to deliver, maintain, or operate our services or business, including to market our services to you). If you wish to limit or restrict the use or sharing/disclosure of your personal information, you can email us at email@example.com.
To learn more about the Privacy Shield Program, and to view IoT Systems Inc.’s certification, please visit www.privacyshield.gov.
As further explained in section 16, we encourage you to contact us should you have a Privacy Shield-related (or general privacy-related) complaint. For any complaints that cannot be resolved with IoT Systems Inc. directly, IoT Systems Inc. has chosen to cooperate with EU data protection authorities (DPAs) and comply with the information and advice provided to it by an informal panel of DPAs in relation to such unresolved complaints (as further described in the Privacy Shield Principles). If you are an EU resident and have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website, if you are an EU resident, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Please contact us to be directed to the relevant DPA contacts. As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means. IoT Systems Inc. is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
“IoT Systems Inc. Services” include our:
But does not include:
3.2 A “Device” is any computer used to access the IoT Systems Inc. Services, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device.
3.3 Unless otherwise stated, our SaaS Products and our Downloadable Products are treated the same for the purposes of this document.
4.1 Add-On: any amount of code, resources and configuration files that can be used with an IoT Systems Inc. product to add new functionality or to change the behavior of that product’s existing features.
4.2 Content: any information or data that you upload, submit, post, create, transmit, store or display in an IoT Systems Inc. Service.
4.3 Downloadable Products: IoT Systems Inc.’s downloadable software products and mobile applications, including Add-Ons created by IoT Systems Inc., that are installed by customers on an infrastructure of their choice. Downloadable Products do not include Add-Ons created by third parties, even when they are accessed through the IoT Systems Inc. website.
4.5 Personal Information: Information that may be used to readily identify or contact you as an individual person, such as: name, address, email address, or phone number. Personal Information does not include information that has been anonymized such that it does not allow for the ready identification of specific individuals.
4.7 Websites: IoT Systems Inc.’s websites, including but not limited to iotsyst.com and any related websites, sub-domains and pages.
We collect the following information:
6.1 Account and Profile Information: We collect information about you and your company as you register for an account, create or modify your profile, make purchases through, use, access, or interact with the IoT Systems Inc. Services (including but not limited to when you upload, download, collaborate on or share Content). Information we collect includes
You may provide this information directly when you enter it in IoT Systems Inc. Services.
6.2 Content: We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our SaaS Products or Websites. Such Content includes any Personal Information or other sensitive information that you choose to include (“incidentally-collected Personal Information”).
6.3 Other submissions: We collect other data that you submit to our Websites or as you participate in any interactive features of the IoT Systems Inc. Services, participate in a survey, contest, promotion, sweepstakes, activity or event, apply for a job, request customer support, communicate with us via third party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with an IoT Systems Inc. product could be submitted to our Support Services or posted in our public forums.
7.2 Analytics Information from Website and SaaS Products: We collect analytics information when you use our Websites and SaaS Products to help us improve our products and services. In the SaaS Products, this analytics information consists of the feature and function of the IoT Systems Inc. Service being used, the associated license identifier (SEN) and domain name, the username and IP address of the individual who is using the feature or function (which will include Personal Information if the Personal Information was incorporated into the username), the sizes and original filenames of attachments, and additional information required to detail the operation of the function and which parts of the IoT Systems Inc. Services are being affected. For example:
As shown in the example above, the analytics information we collect includes elements of Content related to the function the user is performing. As such, the analytics information we collect may include Personal Information or sensitive business information that the user has included in Content that the user chose to upload, submit, post, create, transmit, store or display in an IoT Systems Inc. Service.
7.3 Analytics Information Derived from Content. Analytics information also consists of data we collect as a result of running queries against Content across our user base for the purposes of generating Usage Data. “Usage Data” is aggregated data about a group or category of services, features or users that does not contain Personal Information. For example, we may query Content to determine the most common types of workflows that users use (e.g. what percentage of all instances use MQTT protocol?) by searching for the most common workflow names, or we may query Content to determine the most popular job titles for SenseQ users in order to better understand the composition of our user base.
Though we may happen upon sensitive or Personal Information as we compile Usage Data from Content across user instances, this is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Content of any particular customer.
You may be able to opt out of receiving personalized advertisements as described below under “Your Choices.”
9.1 General Uses: We use the Information we collect about you (including Personal Information to the extent applicable) for a variety of purposes, including to:
9.2 Notwithstanding the foregoing, we will not use Personal Information appearing in our Analytics Logs or Web Logs for any purpose. The use of Information collected through our IoT Systems Inc. Services shall be limited to the purposes disclosed in this policy.
9.3 Compiling aggregate analytics information: Because our SaaS Products are some of the most configurable in the market, we make extensive use of analytics information (including log and configuration data) to understand how our products are being configured and used, how they can be improved for the benefit of all of our users, and to develop new products and services. As such we generate Usage Data (as defined above) from the web logs and analytics logs described above, including the Content elements captured in such logs, as well as from the Content stored in the Websites and SaaS Products.
We will not share or disclose any of your Personal Information or Content with third parties except as described in this policy. We do not sell your Personal Information or Content.
10.1 Your Use: When you use IoT Systems Inc. Services, Content you provide will be displayed back to you. Certain features of IoT Systems Inc. Services allow you or your administrator to make some of your Content public, in which case it will become readily accessible to anyone. We urge you to consider the sensitivity of any data you input into IoT Systems Inc. Services.
10.2 Collaboration: As a natural result of using IoT Systems Inc. Services, you may create Content and grant permission to other IoT Systems Inc. users to access it for the purposes of collaboration. Some of the collaboration features of IoT Systems Inc. Services display your profile information, including Personal Information included in your profile, to users with whom you have shared your Content. Where this information is sensitive, we urge you to use the various security and privacy features of the IoT Systems Inc. Services to limit those who can access such information. Your sharing settings may make any Information, including some Personal Information, that you submit to the IoT Systems Inc. Services visible to the public, unless submitted to a restricted area.
10.3 Access by your system administrator: You should be aware that the administrator of your instance of IoT Systems Inc. Services may be able to:
10.4 Service Providers, Business Partners and Others: We work with third party service providers to provide website, application development, hosting, maintenance, back-up, storage, virtual infrastructure, payment processing, analysis and other services for us. These service providers may have access to or process your Information for the purpose of providing those services for us. Some of our pages utilize white-labeling techniques to serve content from our service providers while providing the look and feel of our site. Please be aware that you are providing your Information to these third parties acting on behalf of IoT Systems Inc.
10.8 Testimonials: We may display personal testimonials of satisfied customers on the IoT Systems Inc. Services. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the information below.
10.9 Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your Information (including your Personal Information) to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of IoT Systems Inc.’s products and services, (d) to protect IoT Systems Inc., our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
10.10 Business Transfers: We may share or transfer your Information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the IoT Systems Inc. Services of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
10.11 Aggregated or Anonymized Data: We may also share aggregated or anonymized information that does not directly identify you with the third parties described above.
10.12 With Your Consent. We will share your Personal Information with third parties when we have your consent to do so.
We do not share Personal Information about you with third parties for their marketing purposes (including direct marketing purposes) without your permission.
12.1 IoT Systems Inc. hosts data with hosting service providers in numerous countries including the United States, Brazil, and Germany. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in Websites or SaaS Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.
12.2 Where data is transferred over the Internet as part of a Website or SaaS Product, the data is encrypted using industry standard SSL (HTTPS).
13.1 You may opt out of receiving promotional communications from IoT Systems Inc. by using the unsubscribe link within each email or emailing us to have your contact information removed from our promotional email list or registration database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be processed. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding IoT Systems Inc.’s Services. You can opt-out of some notification messages in your account settings.
13.2 You may be able to opt out of receiving personalized advertisements from companies who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising. For more information about this practice and to understand your options, please visit: http://www.aboutads.info and http://www.networkadvertising.org/choices/.
14.1 You may often correct, update, amend, or remove your Personal Information in your account settings or by directing your query to your account administrator. You may also contact Support Services, or contact us by postal mail using the address listed below. We will respond to your request for access within 30 days.
14.2 You can often remove Content using editing tools associated with that Content. In some cases, you may need to contact your administrator to request they remove the Content. You can contact us to request removal of Personal Information by emailing firstname.lastname@example.org.
14.3 You or your administrator may be able to deactivate your IoT Systems Inc. Services account. If you can deactivate your own account, you can most often do so in your account settings. Otherwise, please contact your administrator. To deactivate an organization account, please contact Support Services. To deactivate an account made for you without authorization, please contact us at the contact information below.
14.4 We will retain your account information for as long as your account is active, or as reasonably useful for commercial purposes or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If your account is managed by an administrator, that account administrator may have control with regards to how your account information is retained and deleted.
IoT Systems Inc. Services are not directed to individuals under 13. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact our Support Services.
16.1 If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your Personal Information to Germany and the United States to us. By providing your Personal Information, you consent to any transfer and processing in accordance with this Policy.
16.2 We encourage you to contact us if you have any question or concerns about this Policy using the contact information below. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. IoT Systems Inc. has also chosen to cooperate with EU data protection authorities (DPAs) and comply with the information and advice provided to it by an informal panel of DPAs in relation to such unresolved complaints (as further described in the Privacy Shield Principles).
16.3 Please contact us to be directed to the relevant DPA contacts. As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means. IoT Systems Inc. is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
IoT Systems Inc.
ATTN: Privacy Officer
c/o IoT Systems Inc., Inc.
One Broadway 14th Floor
Cambridge, MA 02142
IoT Systems has the granular AWS knowledge and skills required to quickly take full advantage of the latest evolving AWS cloud technologies.
A web-based interface for accessing and managing all your AWS IoT resources.
Kits that take the complexity out of coding custom IoT applications with APIs for AWS services.
Physical kits from AWS that are designed to help accelerate development on IoT devices using AWS IoT services.
Helps developers get started with AWS IoT and learn about the features of the platform without the need to write device-specific code.
Makes it easier to securely connect your devices to AWS using the AWS IoT Device Gateway and Device Shadows.
The IoT Systems SenseQ engine ingests equipment and sensor data, organizes it in an inventory service, and visualizes data analytics in simple to use dashboards. Our serverless event-driven architecture scales easily as you add more equipment or sensors. New devices are auto-provisioned with secure certificate-based data encryption from device to cloud. All solutions leverage Open Source and are Open Standards compliant.
AWS Advanced Technology Partner
IoT Systems is an Industrial IoT Company focused on integrating the power of Cloud Connected Industrial Systems with the latest automation technologies.
IoT Systems at re:Invent in the AWS Developers Lounge
Visit us at the Sands Expo at The Venetian for a demo or request a one-on-one meeting with a IoT Systems expert and discover how can help your team manage and deploy an Industrial IoT solution.
IoT Systems presentations at re:Invent 2017
Speaker: Soren Peter Nielsen – Chief Software Architect
Automating the provisioning of Greengrass devices
How we have automated the provisioning of Greengrass devices and our data semantics model
Architectural Review: Deploying Greengrass to support an Industrial Automation Solution
Check Our Solutions
SenseQ enables the hidden potential of your connected industrial equipment through a powerful Web dashboard you can access anytime, anywhere, on any device.
In-Circuit Testing “Smart Automation”
Using a customized user-friendly “SMART” robot, In-Circuit Testing is automated with supervisory control of test instruments, “SMART” test fixtures & “SMART” circuit board (PCB) feeder. Rapid product changeover is coupled with unlimited scalability to provide a complete solution. A robust operator interface with remote access is provided for an intuitive user experience which is further enhanced by cloud connected automation with SenseQ. High throughput with an outstanding ROI.
Kevin Stoddard ©
InControl Engineering is an innovative solutions company specializing in the design and integration of smart sensors for manufacturing in numerous industries.
In 2016, Kevin Stoddard, a managing partner, had a problem.
InControl’s customers required sensors on equipment distributed across multiple manufacturing sites globally.
To accomplish this, InControl needed a cost-effective solution fast.
They also needed this solution to be intuitive for the equipment owners, highly secure, and broadly capable of delivering custom analytics to clients around the world.
Figure 1: SenseQ - How It Works.
To address the customer’s needs, IoT Systems created a serverless infrastructure and dashboard to remotely monitor vacuum pumps on-site at a semiconductor customer and deliver that valuable data and alerts to the equipment owners.
Our SenseQ gateway and SenseQ cloud infrastructure were integrated with InControl’s Smart Sensors to securely and reliably transfer data from behind an enterprise firewall to the cloud via Amazon Web Services (see Figure 1).
Additionally, SenseQ provides quick, secure device provisioning, and scales easily for new equipment.
The solution also includes dynamic thresholds for sensor and alarm types, defined by the SenseQ Engine, to differentiate routine warnings from critical failures.
Finally, to meet changing customer needs, we built a configurable dashboard template with visualized equipment data.
Equipment owners and operators can use the dashboard from their smartphone, tablet, or PC and receive alarms via in-dashboard notifications, email, or SMS.
By delivering unprecedented access to actionable insights, IoT Systems has improved situational awareness of predictive maintenance requirements for InControl and their clients, and has lowered costs for all parties.
IoT Systems’ products securely and reliably transmit data between equipment, sensors, and the equipment owners’ smartphone to limit unplanned downtime.
With IoT Systems’ infrastructure to support them, our clients can be more efficient and innovative than ever before.
SenseQ Security Overview
IoT Systems builds custom Industrial IoT solutions, while providing the security measures and compliance certifications organizations require. With a multi-layered approach that combines a robust back-end infrastructure with a customizable set of policies, we provide businesses a powerful solution that can be tailored to their unique needs.
AWS Greengrass is an edge processing service created by Amazon Web Services (AWS) which enables IoT device management independent of a remote cloud. While typical AWS-based IoT device management happens in the AWS cloud, some firms have additional considerations that require some or all device management to be outside the cloud. AWS Greengrass allows local servers to run AWS Lambda, the AWS cloud’s “serverless” compute service, and thus manage IoT devices with at least 128 MB of memory and a 1+ GHz x86 or ARM CPU as if those servers were the AWS cloud.
For many firms, IoT device management must never be interrupted. IoT Systems’ solutions for those firms can include typical AWS-based management with AWS Greengrass-powered servers as backups, meaning that in the unlikely event of an AWS service outage, business can continue without skipping a beat.
When firms need to capture and use big data in real time, some processes need local management. IoT Systems’ AWS Greengrass-based solutions allows local network connections between IoT device owners and their devices. This ensures device owners will always have the fastest possible access to their valuable, actionable data.
Often, firms’ IoT devices transmit sensitive data that, due to professional, ethical, or legal factors, cannot be stored off-site. By using AWS Greengrass to enable local storage, IoT Systems’ solutions enable these firms to maintain and grow their operations in Industry 4.0 activities.
A broad overview of what SensorThings is, how it works, and why IoT Systems, Inc. uses it.
SensorThings is an application programming interface (API) developed in 2015 by the Open Geospatial Consortium (OGC) to manage sensors and actuators in the Internet of Things (IoT).
The OGC, founded in 1994, is a non-profit that formulates open standards and best practices for geospatial data, data sharing, geographic information system (GIS) data processing, and IoT devices.
In 2005, with new developments in sensor technology and wireless Internet connectivity making it possible to place more sensors in more remote locations than ever before, the OGC developed Sensor Web Enablement (SWE) standards to enable sensor and Web-based application interoperability. The SensorThings API is the OGC’s latest expansion of SWE standards in sensor and actuator management.
In order to manage sensors and actuators, the SensorThings API needs a server implementation for use with Web services (e.g. Amazon Web Services) and with on-premises server hardware.
The Fraunhofer Institute, an applied science research organization founded in 1949 in Germany, has built an open source server implementation of SensorThings to scale their work for the Industrial Internet of Things (IIoT), and has released that implementation for public use. The Fraunhofer IOSB SensorThingsServer is licensed under the GNU Lesser General Public License 3.0.
Supporting and implementing SensorThings allows IoT Systems, Inc.’s partners to monitor, control, and scale devices with unprecedented ease.
The SensorThings API is a two-part system (see Figure 1):
I. Sensing: This retrieves and manages time-series data (periodical) and state data (event-specific) from sensors, sending them to the cloud in lightweight MQTT payloads.
II. Tasking: This allows logic engines and dashboards to maintain remote control of devices.
Figure 1: How Sensors, Actuators, and Applications Interact in the SensorThings API.
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